Rein van der Horst, Country Manager Genpact South Africa
The Business Trust initiated a sector support programme to develop South Africa’s Business Process Outsourcing industry. The programme developed incentives, trained young unemployed people as call centre agents and improved the marketing of South Africa’s Business Process Outsourcing services to foreign investors. Genpact is just one of the world’s top Business Process Outsourcing companies that have located operations in South Africa between 2006 and 2010. This sector will create 100,000 new jobs by 2014. The Business Process Outsourcing Sector Support Programme was a partnership between the Business Trust and the Department of Trade and Industry.
Name
Business Process Outsourcing Sector Support Programme
Strategic Partner
Department of Trade and Industry (the dti)
Period
June 2006 to Sept 2011
Budget
R166million
Purpose
To develop the business process outsourcing (BPO) sector by improving infrastructure, developing skills, assuring quality and marketing South Africa, thereby attracting investment and creating jobs for young unemployed people.
Impact
Five of the world’s top ten outsourcing firms have located operations in South Africa
A new marketing strategy and incentive scheme has been developed
Training has been provided to 25,000 young call centre agents
24,000 new jobs have been contracted
By 2014 100,000 new jobs will have been created
To learn more about the Business Trust’s Business Process Outsourcing Support Programme, click here
To visit South Africa Business Process Offshoring’s website, click here
