Business Process Outsourcing
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  Sphelele Dlamini, Monyetla Learner at Aegis South Africa  
  The Monyetla Work Readiness Programme was developed by the Business Trust as part of the Business Process Outsourcing Sector Support Programme. Monyetla provided employer-based call centre training to 3,526 unemployed young people like Sphelele. A minimum of 70% of graduates were employed on completion of the training. The support programme, which was a partnership between the Business Trust and the Department of Trade and Industry, has helped to attract new investment to South Africa which will create 100,000 new jobs by 2014.  
Name Business Process Outsourcing Sector Support Programme
Strategic Partner Department of Trade and Industry (the dti)
Period June 2006 to Sept 2011
Budget R166million
Purpose To develop the business process outsourcing (BPO) sector by improving infrastructure, developing skills, assuring quality and marketing South Africa, thereby attracting investment and creating jobs for young unemployed people.
  • Five of the world’s top ten outsourcing firms have located operations in South Africa
  • A new marketing strategy and incentive scheme has been developed
  • Training has been provided to 25,000 young call centre agents
  • 24,000 new jobs have been contracted
  • By 2014 100,000 new jobs will have been created
      To learn more about the Business Trust’s Business Process Outsourcing Support Programme, click here
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